FAQs

How to register

If you would like to open a trade account, simply visit register for access and complete the form.  Please note that this is a trade only website for retail stores and therefore your account details will be verified by Lifeplan Products Ltd before being approved. 

Orders placed via this trade portal will also be subject to moderation
before being processed.

Forgotten username or password

Visit our login page and click 'forgot your password' to access the password reset.

Shipping and postage

The minimum order value for free delivery in mainland UK is £75.00.  For orders under £75.00, a carriage charge of £9.95 applies.

 For Northern Ireland, Isle of Wight, Orkney & Shetland Islands and Jersey & Guernsey the minimum order value for free delivery is £150.00.  A carriage charge of £19.95 will apply to orders under £150.00.

Returns

We hope you are pleased with your products. However, if you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. Please let us know either by phone or email, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).

If you wish to change or cancel your order then please contact us at orders@lifeplan.co.uk

Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.

The Products must be returned to Us in a re-saleable condition and at your own expense. The Products must not have been opened, used or otherwise that may affect the resale of the Products.

Product labels

The label on the product you receive may look different to the one shown on the website.  This is simply because we have been working through our product range, updating labels to the new design but there are still a few products that have the old label for a variety of reasons.  Please be assured that the product is exactly the same with the same formulation and ingredients.

Can’t find what you’re looking for

Simply give us a call on 01455 556281 or send us an email to sales@lifeplan.co.uk and we’ll do our best to help.

If you have any questions please contact us for information